Policies

1. IntroductionSB PLASTIC FILMS LLP (“SB PLASTIC FILMS LLP”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, communicate with us, request our products or services, or otherwise interact with our business.This Privacy Policy explains how SB PLASTIC FILMS LLP may collect, receive, use, store, protect and disclose personal information in connection with our website, business operations, customer enquiries, product and service communications, WhatsApp Business services, RCS for Business messaging, email, telephone, forms and other communication channels.This Policy is intended to provide transparent information about our data practices and to support compliance with applicable Indian data-protection and technology laws.India’s Digital Personal Data Protection Act, 2023 establishes a statutory framework concerning processing of digital personal data, while the Digital Personal Data Protection Rules, 2025 establish additional requirements concerning notices, security safeguards and other matters.This Privacy Policy should be read together with our Terms & Conditions.By interacting with SB PLASTIC FILMS LLP, you acknowledge that you have had an opportunity to review this Privacy Policy.

2. Information We CollectWe collect only information reasonably required for legitimate business, contractual, operational, security, compliance or communication purposes.A. User InformationDepending upon your interaction with us, we may collect:Name;Company or organisation name;Mobile number;Email address;Business address;Billing address;Shipping or delivery address;GST or tax-related information where required;Purchase information;Product requirements;Enquiry details;Communication preferences;Customer service records;Account information, where applicable; andOther information voluntarily provided by you.B. Device and Technical InformationWhen you visit our website, certain technical information may be automatically collected, depending on the website configuration.This may include:IP address;Browser type;Operating system;Device type;Approximate location derived from technical information where enabled;Pages visited;Referring website;Date and time of access;Session information;Device identifiers; andSecurity or diagnostic information.C. CookiesOur website may use cookies and similar technologies for functionality, security, analytics, preferences and website performance.You may control certain cookies through your browser or available website cookie controls.D. Message DataWhere you communicate with SB PLASTIC FILMS LLP through WhatsApp, RCS, email, SMS, telephone, website forms or similar channels, we may process information contained in or associated with the communication.This may include:Phone number;Message content;Attachments;Enquiry details;Order information;Communication timestamps;Delivery status;Customer-service history;Consent records;Opt-out records; andRelevant technical metadata.We do not intentionally request sensitive information unless it is necessary, lawful and appropriate for a particular business purpose.Meta’s current WhatsApp Business policy requires businesses to obtain necessary notices, permissions and consents and maintain a published privacy policy.

3. Purpose of Data CollectionSB PLASTIC FILMS LLP may collect and process personal data for purposes including:Responding to enquiries;Providing quotations;Processing orders;Supplying products;Arranging deliveries;Managing customer relationships;Providing customer support;Sending transaction-related communications;Managing payments and invoices;Preventing fraud and misuse;Maintaining business records;Improving website functionality;Maintaining security;Meeting legal and regulatory obligations;Managing WhatsApp Business communication;Managing RCS communications;Sending permitted promotional communication where appropriate consent exists;Recording communication preferences and opt-outs; andProtecting the Company’s legitimate business interests and legal rights.We seek to avoid collecting information that is unnecessary for these purposes.

4. Consent for WhatsApp & RCS Data ProcessingWhere consent is required, SB PLASTIC FILMS LLP will seek consent through an appropriate mechanism.For WhatsApp communication, consent may be collected through website forms, customer enquiries, telephone interactions, business transactions, written forms or other lawful methods.The consent mechanism should clearly identify SB PLASTIC FILMS LLP and the nature of the communications that the individual has agreed to receive.Meta’s current WhatsApp Business Messaging Policy places responsibility on businesses to obtain necessary notices, permissions and consents and to honor requests to stop communications.For RCS, SB PLASTIC FILMS LLP will use appropriate notice and consent mechanisms where required. Google’s current RCS for Business policy requires businesses to provide notice and obtain appropriate consent before soliciting end users and to provide a practical mechanism for withdrawing consent.Users may withdraw consent for promotional communications at any time, subject to lawful limitations.Withdrawal of consent does not invalidate processing already lawfully undertaken before withdrawal.Where a person opts out of promotional communication, we may retain a minimal suppression record to ensure that we do not inadvertently send further promotional messages.

5. Legal Basis for ProcessingDepending upon the circumstances and the legal framework applicable to the relevant processing activity, SB PLASTIC FILMS LLP may process personal data on the basis of:Consent;Performance of a contract or steps taken at the individual’s request before entering into a contract;Compliance with applicable legal obligations;Certain legally recognised legitimate or permitted purposes;Prevention of fraud, misuse or security incidents;Protection of legal rights; orOther lawful grounds available under applicable Indian law.The applicable legal basis may differ according to the type and purpose of processing.Where processing is based on consent, we aim to provide information necessary for informed consent and an appropriate mechanism for withdrawal.

6. How We Use Collected DataPersonal data may be used to:Communicate with customers;Respond to enquiries;Prepare quotations;Process purchase requests;Confirm orders;Issue invoices;Coordinate delivery;Provide after-sales support;Resolve complaints;Send service notifications;Send permitted marketing communications;Maintain communication preferences;Process WhatsApp and RCS messages;Protect accounts and systems;Detect fraudulent or abusive activity;Conduct internal administration;Improve customer experience;Maintain records;Comply with legal requirements; andExercise or defend legal rights.SB PLASTIC FILMS LLP does not intend to sell personal information as a standalone commercial product.We will not knowingly use personal information for purposes materially incompatible with the purpose for which it was collected unless permitted by applicable law or appropriate consent is obtained.

7. Data Retention & DeletionSB PLASTIC FILMS LLP retains personal data only for as long as reasonably necessary for the relevant purpose, contractual relationship, legal requirement, dispute resolution, security requirement or legitimate business record.Retention periods may differ depending on the type of information.For example, transaction and invoice records may need to be retained for statutory or accounting purposes even after a customer stops interacting with us.Marketing contact information may be removed or suppressed when a valid opt-out request is received.Where personal data is no longer required and there is no legal or legitimate reason to retain it, SB PLASTIC FILMS LLP may securely delete, anonymise or otherwise dispose of it.Deletion requests remain subject to applicable legal retention obligations.

8. Data Sharing with Third PartiesSB PLASTIC FILMS LLP may share limited personal data with third parties where necessary for legitimate business operations.These may include:Meta / WhatsAppWhere WhatsApp Business services are used, relevant information may be processed through Meta’s systems in accordance with applicable WhatsApp and Meta terms and policies.Google / RCS ProvidersWhere RCS for Business is used, relevant messaging information may be processed through Google, telecommunications operators and authorised messaging partners.Google explains that RCS for Business involves Google servers and may involve messaging partners and carriers. Google also states that messages may be made available to the carrier over whose network the RCS agent is launched.Telecom OperatorsPhone-number-based communications may necessarily involve telecommunications operators or messaging infrastructure providers.Technology ProvidersWe may use hosting providers, cloud service providers, CRM systems, customer-support tools, analytics services, cybersecurity providers and other technology vendors.Payment ProvidersWhere electronic payments are accepted, payment-related information may be processed by relevant payment service providers.Professional AdvisersInformation may be disclosed to accountants, lawyers, auditors, consultants or other professional advisers where reasonably necessary.Government or Law-Enforcement AuthoritiesInformation may be disclosed where required by applicable law, court order, lawful governmental request or regulatory requirement.Third parties receiving information are expected to handle it according to applicable contractual, legal and security requirements.

9. Security Measures & EncryptionSB PLASTIC FILMS LLP takes reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, misuse, alteration or disclosure.Depending on the nature of the processing, security measures may include:Access controls;Password protection;Role-based access;Secure authentication;Encryption in transit where supported;Encryption or other protection for stored information where appropriate;Firewall and network security controls;Security monitoring;Backup procedures;Vendor controls;Employee confidentiality obligations; andIncident-management procedures.Security measures are reviewed and updated according to business requirements and available technology.No online transmission or storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot promise absolute security against every possible threat.For RCS for Business specifically, Google’s documentation states that RBM messages are encrypted between the user’s device and Google’s servers and between Google’s servers and messaging partners, while noting that RBM does not provide end-to-end encryption.

10. Cookies & Tracking TechnologiesCookies are small files or similar technologies that may be used by websites to remember preferences, maintain sessions, understand website usage and improve functionality.SB PLASTIC FILMS LLP may use:Essential cookies: Required for website operation and security.Functional cookies: Used to remember preferences.Analytics cookies: Used to understand how visitors use the website.Performance technologies: Used to monitor website functionality and technical performance.Third-party services integrated into the website may also use their own cookies or tracking technologies.Users can modify browser settings to reject or restrict cookies. Some website features may not function properly if essential cookies are disabled.

11. Data Transfer & Storage (India-Based)SB PLASTIC FILMS LLP primarily operates its business from India and intends to maintain appropriate business records within India or through service providers selected for business and technical purposes.However, digital communication providers such as Meta, Google, cloud hosting providers, messaging partners and other technology vendors may process information through infrastructure located in other jurisdictions.Where personal data is processed outside India, SB PLASTIC FILMS LLP will take reasonable steps to ensure that such processing is undertaken through appropriate service providers and in accordance with applicable Indian law and contractual or platform requirements.Users acknowledge that internet-based communications can involve international infrastructure.

12. User Rights (Access, Correction, Deletion)Subject to applicable law, users may contact SB PLASTIC FILMS LLP to request appropriate assistance concerning their personal data.Depending on the applicable legal framework and circumstances, requests may include:Confirmation regarding processing;Access to relevant personal information;Correction of inaccurate or incomplete information;Deletion of personal data where legally permissible;Withdrawal of consent where processing is based on consent;Information concerning processing purposes; andOther rights available under applicable law.Requests should be made using the contact details provided in this Privacy Policy.To protect privacy and prevent unauthorised disclosure, SB PLASTIC FILMS LLP may need to verify the identity or authority of the person making a request.A request may be declined or limited where legally permitted or required, including where retention is necessary for legal claims, statutory records, fraud prevention, security or compliance.The DPDP Act establishes rights for Data Principals including access to information about personal data and correction/erasure in the circumstances provided by the Act.

13. Policy for ChildrenSB PLASTIC FILMS LLP’s services are primarily intended for business customers and general adult users.We do not knowingly seek to collect personal information from children for independent commercial marketing purposes.Under the DPDP Act, a child is defined as an individual who has not completed eighteen years of age.Where applicable law requires parental or guardian consent or additional safeguards for processing a child’s personal data, SB PLASTIC FILMS LLP will follow the applicable requirements.If a parent or lawful guardian believes that a child has provided personal information to the Company improperly, they may contact us using the details below.

14. Updates to Privacy PolicySB PLASTIC FILMS LLP may update this Privacy Policy periodically to reflect:Changes in applicable law;Regulatory guidance;New products or services;Changes in WhatsApp or Meta requirements;Changes in RCS requirements;Changes in technology;Changes in our data practices; orSecurity improvements.The updated Privacy Policy will be published on the website with a revised effective date.Where applicable law requires specific notice or consent for a material change, SB PLASTIC FILMS LLP will take the required steps.Users are encouraged to review this Privacy Policy periodically.

15. Governing Law (India)This Privacy Policy is governed by applicable laws of India.Subject to mandatory statutory rights and applicable jurisdictional rules, disputes concerning this Privacy Policy or personal-data processing by SB PLASTIC FILMS LLP shall be subject to the jurisdiction of competent courts in Nashik, Maharashtra, India.Nothing in this section limits any mandatory rights or remedies available to an individual under applicable data-protection law.

16. Contact InformationFor questions, complaints, privacy requests, consent withdrawal, correction requests or deletion requests, please contact:SB PLASTIC FILMS LLP
Address: RH-5 Bhakti Row Hou, Swami Nagar, Ambad, Nashik, Maharashtra, Nashik, Pin 422011, India
Mobile: 8806147757
Email: Shailesh050583@gmail.comWhen submitting a privacy request, please provide enough information for us to identify the relevant interaction while avoiding unnecessary disclosure of sensitive information.We may verify your identity before processing certain requests.Effective Date: 25 September 2026
Last Updated: 25 September 2026SB PLASTIC FILMS LLP is committed to handling personal information responsibly, transparently and in accordance with applicable Indian law and the requirements of the communication platforms used by the Company.